Refund Policy
Full refund guaranteed any time before your pass is first used.
When you can request it
- Before first use: always, no questions asked — 100% refund.
- After first use: no refund is possible, as the digital product is considered consumed.
- Nothing received or wrong email: contact us first — we resend your pass free of charge within minutes.
How to request it
Reply to your order confirmation email with the subject "Refund", including the email used at checkout. No forms, no justifications.
Timing
Refunds are issued to the same payment method within 5-10 business days (exact timing depends on your bank).